Return & Exchange Policy – bisfits
Last updated: April 17, 2026

We want you to love your bisfits bag. If something isn’t right, you can request a return or exchange within the terms below.

1. Eligibility Conditions
To be eligible for a return or exchange:

Items must be unused, unwashed, and in original condition – no stains, odors, pet hair, or signs of wear.

All original tags, dust bags, and packaging must be intact.

Final sale items (marked as such on the product page) cannot be returned or exchanged.

Gift cards are non‑returnable.

For hygiene reasons, wrist bags and small crossbody bags cannot be exchanged unless they are defective.

Defective or damaged items
If you receive a bag with a manufacturing defect or shipping damage, contact us immediately. We will cover return shipping and send a replacement or issue a full refund.

2. Return & Exchange Time Limits
You have 30 days from the delivery date to request a return or exchange.

Items must be postmarked back to us within 7 days after we approve your request.

Requests made after 30 days will not be accepted.

3. Return & Exchange Process
Step 1 – Contact us
Email bisfits@outlook.com with:

Your order number

The item(s) you wish to return or exchange

Reason for return/exchange (e.g., wrong size, changed mind, defect)

Step 2 – Receive approval
We’ll reply within 1–2 business days with a return authorization and the return address.
Return shipping costs are the customer’s responsibility unless the item is defective or we made an error.

Step 3 – Pack and ship
Pack the item securely (original packaging if possible). Include a note with your order number and “RETURN” or “EXCHANGE” clearly written. Ship to the address provided in our approval email.

Step 4 – Inspection & refund/exchange
Once we receive your return:

Returns: We inspect within 3–5 business days. Approved refunds go back to your original payment method (shipping fees are non‑refundable unless the return is due to our error).

Exchanges: We will ship the replacement item within 5 business days after receiving your return. Exchange shipping is free for customers in the contiguous U.S.

4. Customer Service Contact Details
For all return, exchange, or shipping questions:

Email
Bisfits2026@outlook.com
(use this for fastest response – include your order number)

Phone
+1 585-783-7683 (text or call)

Business Address (for correspondence only – do not send returns without authorization)
Room 1002A, Building E, Tsinghua Science Park, Keji 2nd Road, High-tech Zone,

Xi'an City,

Shaanxi Province

Customer Service Hours
Monday – Friday: 10:00 AM – 6:00 PM (Eastern Time)
Closed Saturday & Sunday

5. Additional Notes
Refunds may take 5–10 business days to appear on your statement, depending on your bank.

We are unable to offer price adjustments for past purchases.

International returns are the customer’s responsibility for all shipping and customs fees.

This policy applies only to purchases made directly on bisfits.com.