Privacy Policy

Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Bisfits (we, us, or our) collects, stores, uses, and protects your personal data when you visit our website or make a purchase.

1. What Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience.

Information you provide directly:

  • Name, email address, phone number, and shipping/billing address – when you place an order or contact us.

  • Payment details – processed directly by our payment providers (we do not store full credit card numbers).

  • Order history – products you purchase from us.

Information collected automatically:

  • IP address, browser type, device type, and referring pages – through cookies and analytics tools (e.g., Google Analytics or similar).

  • Browsing behavior – which pages you visit, how long you stay, and which products you view.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders – including shipping, payment verification, and customer support.

  • To communicate with you – order confirmations, shipping updates, and replies to your inquiries.

  • To improve our website and products – analyzing browsing trends and customer preferences.

  • To prevent fraud – detecting suspicious transactions or activities.

  • To comply with legal obligations – tax, accounting, or regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Store Your Data

  • Your data is stored on secure, password-protected servers hosted by our e-commerce platform and email service provider.

  • We retain your order information for as long as necessary to fulfill legal, tax, and customer service obligations (typically 7 years for tax records).

  • You may request deletion of your account data (if any) or non-essential records by contacting us.

4. How We Share Your Information

We share your data only with trusted third parties that help us run our business:

Recipient Type Purpose Example
Payment processors Process credit card, PayPal, Klarna, etc. Stripe, PayPal, Klarna
Shipping carriers Deliver your order DHL, UPS, USPS, FedEx
Email service Send order confirmations and replies Outlook / Microsoft
Analytics tools Understand website traffic Google Analytics (optional)

These third parties are contractually required to protect your data and use it only for the services they provide to us.

5. Your Rights (Depending on Your Location)

Depending on where you live (e.g., EU, UK, California, USA), you may have the right to:

  • Access – request a copy of the personal data we hold about you.

  • Correct – update inaccurate or incomplete information.

  • Delete – request deletion of your data (subject to legal retention needs).

  • Opt out – refuse the sale of your data (we do not sell data, but you can opt out of analytics cookies).

To exercise any of these rights, email us at bisfits@outlook.com with your request. We will respond within 30 days.

6. Cookies & Tracking Technologies

We use cookies to:

  • Remember items in your shopping cart

  • Understand how you use our site

  • Improve site speed and functionality

You can disable cookies in your browser settings, but some parts of our website (like checkout) may not work properly.

7. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

8. Data Security

We take reasonable precautions to protect your data:

  • SSL encryption on all pages (look for the padlock icon in your browser)

  • Limited employee access to customer information

  • Regular software updates and malware scanning

However, no method of transmission over the Internet is 100% secure. You use our website at your own risk.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with the effective date below. Continued use of our site after changes means you accept the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

  • Email: Bisfits2026@outlook.com

  • Phone: +1 585-783-7683

  • Address: Room 1002A, Building E, Tsinghua Science Park, Keji 2nd Road, High-tech Zone, Xi'an City, Shaanxi Province

Effective date: January 31, 2026